Refund and Return Policy
1. Overview
At Stage and Soul, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer refunds and exchanges under the conditions outlined below. Please read this policy carefully to understand your rights and our obligations.
2. Eligibility for Returns
We accept returns under the following conditions:
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The item must be unused, in its original condition, and with all original packaging intact.
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The return request must be made within 30 days of receiving your order.
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Items purchased on clearance or as part of a final sale are not eligible for return unless defective or damaged.
3. How to Initiate a Return
To initiate a return, you must complete the Return Request Form available on our website:
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Go to [URL to the Return Form].
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Provide the required details, including:
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Order number.
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Reason for the return.
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Photos of the item (if it arrived defective or damaged).
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Once your form is reviewed, our team will provide further instructions and the return shipping address.
4. Return Shipping Costs
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Customers are responsible for the cost of return shipping unless the item was incorrect, defective, or damaged upon arrival.
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We recommend using a trackable shipping service to ensure the safe return of your item. Stage and Soul is not responsible for returns lost in transit.
5. Refund Process
Once your returned item is received and inspected, we will notify you via email.
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If approved, your refund will be processed within 7-10 business days to your original payment method.
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Please note that it may take additional time for your bank or payment provider to process the refund.
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Shipping fees are non-refundable, except in cases of defective or incorrect items.
6. Exchanges
We offer exchanges under the following conditions:
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Exchanges are subject to product availability.
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If the requested item is unavailable, we will provide a store credit or process a refund.
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The exchange request must be initiated by completing the Return Request Form on our website.
7. Defective or Damaged Items
If your item arrives defective or damaged:
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Complete the Return Request Form within 48 hours of delivery.
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Attach photos of the item and packaging to the form.
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Once verified, we will offer a replacement, repair, or full refund, including return shipping costs.
8. Non-Returnable Items
The following items are non-returnable:
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Clearance or final sale items.
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Gift cards.
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Items customized or personalized specifically for you.
9. International Orders
For international customers:
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Returns and exchanges follow the same process and conditions as domestic orders.
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Customers are responsible for any customs fees, duties, or taxes associated with returns.
10. Changes to This Policy
We reserve the right to update this Refund and Return Policy at any time. Any changes will be published on this page and take effect immediately.