1. Overview
At Stage and Soul, we strive to deliver your orders quickly, securely, and efficiently to any part of the world. This Shipping Policy explains our shipping options, delivery times, costs, and other important details.
2. Shipping Destinations
We offer worldwide shipping to all countries. If there are any restrictions to specific locations, you will be notified during the checkout process.
3. Shipping Options and Costs
- Standard Shipping: Estimated delivery times and costs depend on the destination and weight of the order. Costs are calculated at checkout.
- Express Shipping: Available to select locations for faster delivery. Additional charges apply.
- Free Shipping: Occasionally offered for orders over a specific amount or during promotional periods. Details will be specified at checkout.
4. Delivery Times
Estimated delivery times are as follows:
- Europe: 3-21 business days.
- Americas: 7-31 business days.
- Asia, Australia, and Rest of the World: 10-40 business days.
Please note that these timeframes are estimates and may vary due to customs processing, holidays, or unforeseen circumstances.
5. Order Processing Time
- Orders are processed within 1-3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
6. Customs and Import Taxes
- Customers are responsible for any applicable customs duties, import taxes, or additional fees imposed by their country’s regulations.
- These charges are not included in the shipping cost and must be paid by the recipient upon delivery.
7. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment. If you do not receive a tracking number, please contact our support team.
8. Lost or Delayed Shipments
- If your order does not arrive within the estimated delivery time, please contact us, and we will investigate the issue.
- For lost shipments, we will work with the courier to resolve the matter. In cases where the package cannot be recovered, a replacement or refund will be offered.
9. Address Changes
- Please ensure that your shipping address is accurate and complete at checkout.
- If you need to update your address after placing an order, contact us immediately. Changes cannot be guaranteed once the order has been processed or shipped.
10. Shipping Restrictions
- We are unable to ship to P.O. Boxes in some regions due to courier limitations.
- If your address falls under restricted shipping zones, we will contact you to arrange an alternative solution.
11. Returns Due to Failed Delivery
- If a package is returned to us due to incorrect or incomplete address information provided by the customer, the cost of re-shipping will be the customer’s responsibility.
- Refunds for failed deliveries are processed after deducting shipping fees and any applicable return costs.